karl long on virgin america
Karl Long gushes about the experience of flying Virgin America. I don’t really care about linux-powered seat back terminals that let you chat with the person three seats over (though the drink ordering feature sounds pretty nice), but this bit was refreshing…
Even more extraordinary, the person sitting in the seat in front of me and my buddy was a one of Virgin America’s pilots. We had a very good chat with him, talking about the planes and the business, and asked some questions about the reward program. I asked about signing up for the rewards program after the fact and how to get credit for this trip and he said we could just use our boarding cards, then he gave us his business card with his email “in case we had any problems”, wow.