May 24, 2004

what do you mean it's not in your records?

Dear Mercury News / Realcities,

Why do you insist on telling me that “my email address is not in your records” when I subscribe to receive (and regularly open!) three of your email subscription products? All I want to do is click between this story and this story without going through yet another poorly designed “log in or register” experience.

In other words, you should invest in a single sign-on system – the excuse that “our email address database is managed separately,” is not an acceptable excuse, especially since you use email address as the user ID.